Returns

RETURNS POLICY

We accept returns within 28 days of purchase, provided the item is in its original condition with tags attached. Please note that personalized items or those that cannot be returned for hygiene reasons (such as underwear, boxer shorts, socks that have been tried on, or swimwear where the hygiene strip is broken or missing) cannot be returned unless faulty or not as described. 

 

ORDERS

You may return items by mail for a full refund to your original form of payment, excluding outbound shipping charges. A return shipping fee of $7.95 will be deducted from your total return amount.

Items must be unworn, unaltered, unwashed, and have all original hangtags, tickets, tags, and labels attached. Please note that underwear is non-returnable. 
If there are any issues with the delivery of your order (e.g., non-delivery or damage), please notify us within 14 days of the shipping date. After this period, we may not be able to assist with a replacement or refund.

Returns received after 30 days may be refused or subject to a restocking fee. All Final Sale items are non-refundable and cannot be returned. We do not make exceptions. During sale promotions, all previously reduced sale items are final sale.

Please note: Our size guide provides general recommendations, but we cannot guarantee fit. Additionally, colors may vary due to photography and lighting. 

 

TO START A US RETURN:

1. Visit our Returns Portal.

2. Follow the step-by-step instructions to print your shipping label and packing slip. 

3. Pack your item(s) securely in the original shipping box or similar protective packaging, including the packing slip.

4. Attach the return shipping label and send the package to BenSherman.com.

5. You will receive an email with your return tracking number. 

 

Please keep the tracking number for your reference. Allow up to 17 days for returns to be processed once received at our Returns Center. You’ll receive an email notification when your return has been completed. 

 

EXCHANGES

We do not offer exchanges. If you need a different size or item, please place a new order.