FAQ's

You may return items by mail for a full refund to your original form of payment, excluding outbound shipping charges. A return shipping fee of $7.95 will be deducted from your total return amount.  Items must be unworn, unaltered, unwashed, and have all original hangtags, tickets, tags, and labels attached. Please note that underwear is non-returnable.  If there are any issues with the delivery of your order (e.g., non-delivery or damage), please notify us within 14 days of the shipping date. After this period, we may not be able to assist with a replacement or refund.  Returns received after 30 days may be refused or subject to a restocking fee. All Final Sale items are non-refundable and cannot be returned. We do not make exceptions. During sale promotions, all previously reduced sale items are final sale.  Please note: Our size guide provides general recommendations, but we cannot guarantee fit. Additionally, colors may vary due to photography and lighting.  Visit our Returns Portal: 1. Follow the step-by-step instructions to print your shipping label and packing slip.  2. Pack your item(s) securely in the original shipping box or similar protective packaging, including the packing slip.  3. Attach the return shipping label and send the package to BenSherman.com.  4. You will receive an email with your return tracking number.  Please keep the tracking number for your reference. Allow up to 17 days for returns to be processed once received at our Returns Center. You’ll receive an email notification when your return has been completed. 

Returns will be processed within 14 days. If you haven’t received your refund after this time, please contact our customer service team at  customer.care@bsiapparel.co.uk

At Ben Sherman, we pride ourselves on the quality of our product but if you think anything in your order is faulty, please get in touch with us within 30 days of delivery and we'll do all we can to rectify the situation. To return a faulty item, please fill out the returns note, citing ‘Faulty’ as the returns reason. Then, briefly describe the fault and sign the note to complete. If we agree that the item was faulty we will refund all post and packaging costs, as well as the cost of the item of course. For further advise, please email customer.care@bsiapparel.co.uk

We’re ever so sorry you have had this problem - it is extremely rare that this happens. Please fill out the returns note, quoting ‘wrong item’ as the reason for return. If this is agreed by our returns team, your post and packaging charges will be fully refunded, along with the cost of the item of course.

As soon as your return has been refunded by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive this email within 30 days of posting your parcel to us, please get in touch with Customer Care, and we will investigate into the status of the return. Please do obtain a proof of shipment from your local mail company and note the return label number for your own records.

We will process a refund within 14 working days of receiving your parcel, and email to let you know we have received and processed it. After the receipt of this email, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with. We will credit your refund to the same card or payment methodology you used when you placed your order. If we can't do this (perhaps your card has been declined, cancelled or has expired), we'll contact you. * Please note that due to hygiene reasons we are unable to accept returns on underwear and socks